Member News 27th May 2016
Cofficient, one of the UK’s longest standing NetSuite partners, have today announced the implementation of NetSuite MME into Aspen Solutions Ltd. With offices in Cumbernauld and Glasgow city centre, Aspen Solutions are one of Scotland’s largest IT hardware, software and technical specialists.
Aspen Solutions Ltd started their search and select process after sales had increased to a point where their current systems couldn’t support the volume of product moving through their warehouse and staff working across different locations. Recognising the need to upgrade the disparate systems of Sage and Salesforce, FD Paul Harkins selected NetSuite MME at the end of 2015.
Speaking of the issues in the business Harkins says, “We used Salesforce for CRM, but the sales people failed to engage with it. It was pointless putting information into Salesforce and then duplicating it in Sage. As a consequence we didn’t have much visibility of sales pipeline or stock requirements going into each month. Add to that the fact our Sage had not been set up to deal with the vast increase in orders we decided to make a change – to focus on customer service and support the continued growth of our business”.
Despite these explicit business pain points, Harkins talks about the unexpected ways that NetSuite has improved the business. “Sometimes we would “lock stock up” for up to 30 days because of orders we anticipated. Now we have much better visibility and we can release items back into stock for customers who need it more urgently. We’ve also gained more insight into our profitability- both in terms of customers and inventory. Rather than purchasing another 30 of one particular item because anecdotally we thought it was profitable, now we can actually tell for sure.”
Paul Harkins explains why Cofficient were a good fit for Aspen Solutions Ltd, “They have been implementing NetSuite for longer than any other providers which gave us confidence. When you add to that Paul Grant’s experience as a chartered accountant and finance director it made their appointment a no brainer – especially since the financial implementation was key.”
Paul Grant – Director at Cofficient – commented: “Aspen Solutions Ltd is a great example of a growing Scottish business. They already have fantastic products and brilliant service, and it has been a real privilege putting the missing piece of the puzzle together for them. I am delighted that they have adopted NetSuite so well and I am sure they will continue to benefit from the system for years to come. I look forward to being there to support them through their next stage of growth.”