Member News 4th December 2015
Legion Scotland, the charity which supports Scotland’s veterans, has this week announced their plans to implement NetSuite with Cofficient Ltd. The move will form part of a general overhaul which aims to help the charity systemise its membership and services in order to provide better support to veterans and their dependents.
Members of Legion Scotland have access to a wide range of services, from receiving grants, to pensions advice or wellbeing support. NetSuite will be used, in the first instance, to consolidate the database and track case management for members who are currently receiving support.
“The charity has been changing rapidly over the last year or two”, says Head of Administration and Membership Claire Armstrong. “We have over 33,000 members and over 160 branches in Scotland and the NetSuite implementation is another crucial step in our path towards modernisation. We want to put something in place which will allow us to accurately assess the needs of those members and to capture vital information about those we support”.
The key objectives for the first phase of the project include: capturing critical information about the members who need support; streamlining the support cases to provide a better and more cohesive experience and providing a seamless flow of information between departments to prevent duplication of effort. Future phases will see marketing & fundraising, event management and finance potentially all brought into the NetSuite solution.
CEO of Legion Scotland, Kevin Gray has this to say of the decision, “we are very excited about the project and see it as the next step in our evolution. Cofficient have worked with other membership and charitable organisations which really put our mind at ease. We are confident that we have chosen the right partner and software to help us achieve our ambitions”.
Paul Tindal, Director at Cofficient says, “Especially at this time of year, we are reminded of the brave men and women who dedicate their lives to keep us safe. It is an honour for Cofficient to work with Legion Scotland, and to be involved in something which can help the charity progress their great work.”
For further information, contact Cofficient Ltd, Hillington Innovation Centre, 1 Ainslie Road, Glasgow G52 4RU. T: 0845 6439 126. E: firstname.lastname@example.org