Categories 2010

ROCCO Award for Excellence in Customer Services

 

Open to organisations that have customer satisfaction at the heart of their business. Organisations should be able to demonstrate measurable benefits in terms of profitability or market share directly attributed to their excellence in customer service.

Entrants should be able to prove a track record in customer satisfaction and continued commitment to exceeding customer expectations, recognising the contributions from staff when dealing with customers.

ROCCO Award TBC

Category information TBC

 

 

 

 

 

 

ROCCO Award for Innovation and Technology

Open to businesses which have successfully developed innovative products, technologies or services, or who have developed innovative ways of doing business with customers. Entrants will show high degree of creativity and dynamism and will be exploring ways to exploit their innovation to its fullest potential.

Successful companies will have developed a product/service or business process that is unique or groundbreaking in their sector and which satisfies a real need in the market place.

                                           

ROCCO Award for Most Promising New Business

 

For a company who is under five years old and shows a high degree of entrepreneurship and vision to the future with the potential for further growth and expansions in turnover, profits and employment levels.

Businesses should demonstrate business acumen, giving evidence of a well–researched business plans and forecasts for business performance.

The business should be offering something new to the market place in which the company is operating and the management style should be entrepreneurial and ambitious.

Effective financial controls are important to the success of the business, as will customer-focused marketing strategies. Companies should show customer satisfaction at the heart of their business strategy. Entrants should be able to prove a track record in customer satisfaction and continued commitment to exceeding customers’ expectations, recognising the contributions from staff when dealing with customers.

Entrants should have a well-defined vision of the future building towards an enterprise of considerable potential in terms of sales, profits and employment.

ROCCO Award for Excellence in Manufacturing

This award is aimed at company's who can demonstrate business success through excellence in manufacturing.

Organisations will be able to show how they have gained competitive advantage in their chosen market, by reducing costs, reducing lead-times, improving delivery and/or improving product quality. Improvements will have been realised through innovation and technology, the introduction of working practice change and /or the use of lean tools and techniques. Successful organisations will also be able to demonstrate how employees have been engaged in change and improvement, and how the customer has directly benefited.

It would also be expected that the winning company will have a strategy for future growth and improvement and clear plans to implement further change - either through improvement programmes or a demonstrable culture of continuous improvement.  

ROCCO Award for Best Environmental Performance

This award is open to organisations who take active steps to make sustainable improvements to the environment and can demonstrate best practices that achieve that aim. This may include the manufacture of more environmental products or the production of equipment or services which have beneficial effects when used by customers.

Applicants should be able to show how they have produced products or services which have downstream environmental benefits or have improved processes at any point in their business chain, e.g. at suppliers or in their own premises which lead to reduction in pollution (including carbon footprints), and/or reduce waste and maximise recycling.

The winning company should be able to demonstrate an ethical approach to business and a desire to improve the environment involving corporate effort into initiatives which may not have a direct benefit to profitability.

ROCCO Award for Renfrewshire Workforce Plus Employer of the Year

This award recognises those employers who have in partnership with the Renfrewshire Workforce Plus (RWf+) programme been committed to recruit and support individuals who have been out of work for a significant period of time to re-engage and sustain employment.

Successful organisations in this category should be able to demonstrate that they have ‘gone the extra mile’ to support their new recruits in making a successful transition from long term unemployment into sustainable employment.

ROCCO Award for Outstanding Performing Business in Renfrewshire

<25 Employees

For smaller businesses who can demonstrate dynamism, commitment to growth and success in achieving planned objectives.

Successful smaller businesses should be able to demonstrate a clearly defined vision for developing and growing the business in terms of both profitability and employment.

While demonstrating entrepreneurial characteristics, successful companies will have systems in place to measure performance effectively, particularly in terms of financial controls.

Staff development and involvement of the workforce in the growth of the business will be a key characteristic, as well as a strong focus on the needs of the customer through effective marketing strategies.

Successful companies will have customer satisfaction at the heart of their business strategy. Entrants should be able to prove a track record in customer satisfaction and continued commitment to exceeding customer expectations, recognising the contribution from staff when dealing with customers.